We want you to feel confident shopping with kroyx. If you're not satisfied with your order, we’re here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order if:

• The item is unused, unwashed, and in its original condition and packaging.

• Tags are still attached.

• Proof of purchase (order number or receipt) is available.

Note: Final sale items, underwear, or personalized products are non-returnable unless defective.

2. How to Initiate a Return

1. Contact our support team at service@kroyx.com with your order number and reason for return.

2. Wait for our team to provide return instructions.

3. Send the item(s) back using a trackable shipping method.

3. Return Shipping Costs

• Customers are responsible for return shipping fees unless the item arrived damaged or incorrect.

• We recommend using a trackable shipping service. We are not responsible for items lost in transit.

4. Refunds

• Once your return is received and inspected, we will notify you via email.

• If approved, a refund will be issued to your original payment method within 5–10 business days.

• Shipping charges are non-refundable.

5. Exchanges

We do not currently offer direct exchanges. If you need a different size or color, please return your item for a refund and place a new order.

6. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect:

• Contact us at service@kroyx.com within 7 days of delivery.

• Include photos of the issue and your order number.

• We’ll send a replacement or issue a full refund at no cost to you.

7. Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account or credit card again.

2. Contact your payment provider — it may take time before your refund is officially posted.

3. If you’ve done all of this and still have not received your refund, contact us at service@kroyx.com.

Need Help?

We’re here to help. Contact our support team for any return or refund questions:

📧 Email: service@kroyx.com