Shipping & Delivery

At kroyx, we are committed to delivering your order as efficiently and transparently as possible. This Shipping & Delivery Policy outlines everything you need to know about how your order will arrive.

1. Order Processing

  • Orders are typically processed within 1–3 business days after the order is placed.

  • Orders placed on weekends or holidays will begin processing on the next business day.

2. Shipping Regions

  • We ship worldwide, with a focus on the United States, Canada, United Kingdom, Germany, France, and other European countries.

  • We currently do not ship to sanctioned or high-risk countries (see checkout for restricted destinations).

3. Shipping Time Estimates

Region Standard Shipping Time Express Shipping Time
USA 7–12 business days 3–6 business days
Europe 7–15 business days 4–8 business days
Canada 8–16 business days 4–9 business days
Rest of World 10–20 business days Varies by destination

Note: Shipping times are estimates and may vary due to customs, weather, or carrier delays.

4. Shipping Fees

  • Shipping fees are calculated at checkout based on location and selected shipping method.

  • Free shipping may be offered during promotions or for orders over a certain amount.

5. Tracking Your Order

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number.

  • You can track your package through the carrier's website or via your account on kroyx.com.

6. Customs & Import Taxes

  • International orders may be subject to customs duties, VAT, or import taxes, depending on your country’s regulations.

  • These charges are not included in the item price or shipping cost and are the customer's responsibility.

7. Lost or Delayed Packages

  • If your package is significantly delayed or appears lost, please contact us at service@kroyx.com.

  • We will work with the carrier to resolve the issue as quickly as possible.

8. Incorrect Address or Failed Delivery

  • Please ensure your shipping address is accurate when placing your order.

  • We are not responsible for packages lost due to incorrect or incomplete addresses provided by the customer.

  • If a package is returned to us, we can reship it (additional charges may apply) or issue a refund minus shipping fees.

9. Contact Us

For any shipping-related questions, please reach out to our support team at:

📧 Email: service@kroyx.com